Support

Contact us

Write to support@apphive.tech. Please say which iPhone and which version of iOS you use, and what you saw on screen. Do not attach photos of your face unless we ask.

Choosing a photo that works

Use a photo of one face, looking at the camera. Face a window or soft, even light, look straight ahead with a relaxed face, take glasses off and keep hair away from your face. Only you should be in the frame.

“We could not find a face” or “This photo did not work”

The app checks each photo on your phone before it is sent. It turns down a photo with no face, with more than one face, or with a face that is too small. Move closer, crop the photo, or choose another one. A photo that is refused, or an analysis that fails, is not counted towards your daily limit.

“That is all for today”

A plan includes a limited number of analyses each day, and you have used today’s. The count starts again the next day. In the best photo picker, each photo is one analysis.

“This is taking too long” or “Something went wrong on our side”

An analysis usually takes under a minute. If it fails or takes more than a few minutes, check your connection and try again. Nothing was counted. If it keeps happening, write to us.

The camera does not open

Glancy needs camera access to take a selfie. Open the Settings app on your iPhone, choose Glancy, and turn Camera on. You can always choose a photo from your library without it.

Your plan

Already subscribed on another device or after reinstalling? Choose “Already a member? Restore purchase” on the first screen, or “Restore” on the screen that shows the plans. To manage or cancel, open your App Store account settings. For refunds, use Apple’s Report a Problem page, because Apple handles all billing.

If the app says “Your plan is not active” just after you have paid, wait a moment and try again, or restore the purchase.

Your results and a new phone

Your results are kept on your phone only, and there is no account. They are not part of an iPhone backup, so they do not move to a new phone, and reinstalling the app starts with an empty history. Your plan does move: restore the purchase on the new phone. Save a poster or a share card to your photo library if you want to keep it.

Deleting your data

Open Settings in the app and choose “Delete all results”. To delete one result, press and hold it in the list on the home screen. Deleting the app removes everything. For the little that Glancy’s server handles, read the privacy policy or write to us.

The weekly check-in

The reminder is off until you switch it on, in Settings or on the progress screen. If no reminder arrives, check that notifications are allowed for Glancy in the Settings app on your iPhone.

Press and everything else

Press, partnerships and other questions go to the same address: support@apphive.tech.